What this page covers
- Existing tenancy workflow
- Communication process
- Evidence tracking
What this page does not cover
- CRM system setup
Key takeaways
- Plan phased delivery
- Document everything
- Use official wording
Here's the short version
Existing tenancies need a managed transition approach for information duties and communication.
Use this as a practical summary, then confirm key details in the linked source pages.
What this means in practice
This page is written for landlords and agents who need process-compliant steps.
Start with facts in date order: tenancy status, notice type, service dates, and any court steps.
- Step 1: Segment portfolio by tenancy start date.
- Step 2: Track which households have received updated information.
- Step 3: Document delivery and acknowledgement.
What changes now
The points below are the checks most likely to change outcomes in real cases.
- Step 1: Read information guidance
- Step 2: Review transition roadmap
- Step 3: Prepare tenant communication timeline
What to check next
Use this page with the source list, not in isolation. Keep documentary evidence and written communication records.
- Primary scope: Existing tenancy workflow, Communication process, Evidence tracking.
- Out of scope: CRM system setup.
- If your case is urgent or disputed, use professional advice with your documents to hand.
Common confusion
Landlords may treat existing and new tenancies identically even when guidance distinguishes rollout detail.
Most avoidable mistakes come from relying on memory, verbal statements, or outdated templates rather than date-checked sources.
Examples
Scenario 1
You are dealing with existing tenancy workflow and need a practical route through the new framework.
Scenario 2
Your case sits near the transition date, so you check dates and paperwork first before deciding the next action.
If you are a tenant
- If you are renting, keep copies of notices, rent messages, and tenancy documents before responding.
- If the route used by the landlord does not match guidance, get advice quickly with your timeline.
If you are a landlord
- If you let property, treat implementation as an operational process: forms, timing, and evidence quality all matter.
- Use the roadmap and landlord guidance pages to verify current requirements before serving notices or changing rent.
Common confusion
Landlords may treat existing and new tenancies identically even when guidance distinguishes rollout detail.
What to check next
- Read the listed official references in full and confirm publication dates.
- Open information sheet 2026 (/topics/information-sheet-2026) for the next level of detail.
- Open checklist for 1 may 2026 (/landlords/checklist-for-1-may-2026) for the next level of detail.
- Keep copies of notices, tenancy documents, dates, and written communication records.
References
Source-first publishing model: check primary pages directly before acting on notices, possession routes, rent changes, or tenancy documentation.
Tenancy agreements: written information for your tenant
GOV.UK • Published: 2025-11-13 • Last checked: 2026-03-20 • Status: active
Guidance on written tenancy information duties for new and existing tenancy contexts.
Open sourceImplementing the Renters' Rights Act 2025: our roadmap for reforming the private rented sector
GOV.UK • Published: 2025-11-13 • Last checked: 2026-03-20 • Status: active
Implementation sequencing and operational timing, including the 1 May 2026 commencement context.
Open sourceRenters' Rights Act: an overview for landlords
GOV.UK • Published: 2025-11-13 • Last checked: 2026-03-20 • Status: active
Landlord-oriented summary of reform impacts, duties, and preparation requirements.
Open source